Shipping policy

ORDER PROCESSING

Our products are made to order. Production usually takes approximately 2–4 business days, although in some cases it may take longer.

Once your order has been produced and shipped, you will receive a shipping confirmation email with tracking information where available.

ESTIMATED DELIVERY TIMES

Estimated delivery times include both production and transit time.

For most destinations, estimated delivery is approximately 8–17 business days.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs, carrier delays, weather, peak periods, public holidays or other circumstances outside our reasonable control.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on your delivery destination.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes or other charges depending on the destination country. Where these charges are not collected at checkout, they may be payable by the customer upon import, where permitted by applicable law.

ADDRESS INFORMATION

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for delays or delivery issues caused by incorrect or incomplete address information supplied by the customer.

TRACKING

Tracking information will be provided when available after your order has been shipped.

If you have not received your order within a reasonable period after the estimated delivery window, please contact us and we will investigate with the shipping provider.

LOST OR DAMAGED ORDERS

If your order arrives damaged or defective, or appears to be lost in transit, please contact us at hello@vzaemoa.com with your order number and relevant details. We will investigate the issue and, where appropriate, arrange a replacement or refund in accordance with applicable consumer law.

CONTACT

If you have any questions about shipping, contact us at:

hello@vzaemoa.com